IDT partners with Spitfire to offer telephone systems
IDT today we have over 200 support contracts serving clients both nationwide and internationally. Most are long standing clients that rely on IDT for IT services and technical support.
As a trusted supplier IDT is asked frequently by clients for advice on network services, as Luke Draper,
Director for the company explains.
“We have always recommended the best supplier of network services for our clients’ needs. But we got very little support from network suppliers in return and it was even difficult to speak to the same person twice, although we were feeding them valuable new business.”
Four years ago IDT was contacted by Spitfire, the multi-award winning internet telephony service provider and ISP. Initially IDT recommended Spitfire for clients’ phone lines, call billing and broadband needs, but that has expanded to include Ethernet, voice approved circuits, SIP trunks and phone systems. IDT is also moving into voice network services with the help of Spitfire.
“We have previously offered clients another supplier’s hosted telephony system, and had our engineers trained to support it. But we have found both the platform and the relationship with the supplier not very flexible, so we are now offering the hosted and on premise 3CX telephony solutions with help from Spitfire.”
Hosted 3CX removes all the barriers that have been blocking the hosted PBX market with superior architecture and flexible delivery options. 3CX in the cloud is a fully virtualised instance, with its own set of dedicated PBX services, as well as completely separate data stores. With 3CX in the cloud, customers have a dedicated PBX separated from and unaffected by other tenants. In addition they have access to all the features of the on-premises version such as web conferencing, instant chat, presence and so on.
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